These Terms of Service govern your use of the SHOEZAZ website and purchase of products through our platform. By accessing or using our services, you agree to be bound by these terms. SHOEZAZ is a registered business operating under the laws of the Republic of Kenya.
All prices on SHOEZAZ are listed in Kenya Shillings (KES) and are inclusive of applicable VAT. We reserve the right to adjust prices without prior notice. An order is confirmed only once you receive an order confirmation via email or SMS.
We accept payments via M-Pesa, Visa, and Mastercard. M-Pesa payments are processed through an STK push to the phone number provided at checkout. Card payments are processed through our PCI-DSS compliant payment gateway. All transactions are encrypted with 256-bit SSL.
We offer delivery across Kenya. Orders within Nairobi are delivered within 1–3 business days. Upcountry deliveries may take 3–7 business days depending on location.
We offer a 14-day return policy from the date of delivery. Items must be unworn, in original packaging, and accompanied by a receipt or proof of purchase.
All content on this website — including but not limited to text, images, logos, product designs, and branding — is the property of SHOEZAZ and is protected under Kenyan intellectual property law. Unauthorized reproduction or distribution is prohibited.
SHOEZAZ shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products beyond the purchase price of the product. Our total liability is limited to the amount paid for the specific order in question.
These terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be resolved through arbitration in Nairobi under the Kenyan Arbitration Act.
For any questions regarding these terms, please contact us at legal@sole.co.ke or call +254 700 000 000.